FWIW...I am new to NW but will be flying my first flight with them July 1. I also joined NWAClub because the offer seemed to be a no-brainer. In the NWA Club E-mail there were several offers, one of which was a $50 discount code on travel. I copied the coupon code and pasted it into my reservation booking for the trip. Well, when my confirmation came I noticed the discount had not been applied so I E-mailed them. The E-support people were very nice and prompt but at the end of the day I had to contact the customer support desk people, which I again did Friday.

I was initially lectured by the person about waiting until the day before my travel to deal with the situation, even though my paper trail began two weeks ago after making the reservation. I did not need a "customer service supervisor" lecturing me. Tell me what I can do, not what I cannot do is a phrase I try to live by. Well, she finally told me they would send me a $50 transpo voucher to make up for the loss of the coupon value.

A few things crossed my mind. 1) If she was going to help me, why the lecture and the poor manner in which I was dealt with? 2) If this is any indication how NW operates I don't know how smart it was to establish a relationship with them, except to say that they do have a good entry in the Omaha market where I have a need. 3) Knowing that I am a new customer and could have chosen one of my other "regular" carriers, why would I be dealt with that way?
Well, I will let the trip this week tell the story. With the Memphis connection triple miles and first time online bonuses, I will about have enough miles for a free ticket and if I am not convinced that they want my business I will top off the account with hotel and car rental points to get the free ticket and then be done with them.