Originally Posted by sharp5flat9

The QF call centre in CPT (which you reach from the London number) is friendly and helpful. They even waived offline fees due to my BA/OW status. "Are you a frequent flyer ?" "Yes, but not with you" It helps if you have an interest in cricket/rugby/wine ...

The rest of the QF experience was pretty meh IMHO.

There are a number of other DXB - SE Asia EK routes that QF codeshare on but their fares are rarely competitive. BKK was an exception on this occasion.