Originally Posted by
19lottie82
Thanks so much for the replies!
Well, it would be lovely if BA could offer me some kind of goodwill gesture at check in, like lounge access, but that's not my main aim here.
I really want a proper apology, not a wishy washy one like I got on Twitter (accompanied with excuses), and an explanation as to what went wrong and why I was advised I'd have my bag shortly after it landed in SFO when it was obvious that wouldn't happen. Basically I want then to stand up and be accountable for the terrible treatment I've received.
I'm not wanting to play the sympathy card, but my Dad is elderly and in quite ill health and I only get to see him once or twice a year, and my time was pretty much ruined due to the stress caused by BA, and waiting around for my bag after being given THREE false ETAs, then no one even bothered to tell me it wouldn't be arriving.
Thanks again.
Lounge access is almost guaranteed not to happen.
Your best bet is to write an email to customer relations, setting out the facts without too much emotional language. As I said, make sure you sign up for Executive Club before your flight home and enter it into your booking before you fly.
Bear in mind it wasn't BA who lied to you. They did hand over your bag to the courier when they said they would, by the sounds of it. I realise they need to be accountable for the suppliers they use, but do bear in mind they have limited recourse when a 3rd party makes a mistake.