Hi, I'm a new poster so apologies if I'm posting on the wrong section, I was advised to try here for some advice by a friend, re the way I've been treated by BA.

I flew to San Francisco last Friday from Glasgow via Heathrow, to visit my Dad and Stepmum who live about 60 miles away from SFO airport.

When we arrived @ 1600 PM Friday they told me my bag didn't make the connection ( despite a 2.5 hour gap between connections) and would arrive @ SFO at 1400 the next day, so it would be delivered to me that evening.

It didn't appear and I managed to track down the delivery company who are supposed to be delivering it, who said it will be with you late tonight (Saturday). It never showed up and no one got it touch to let me know it wouldn't be appearing, so I sat up (jet lagged until after midnight).

Called them again on Sunday morning and was told it was on the truck and out for delivery but they couldn't give me an ETA, so I sat in all day waiting for news. 6pm comes and I'm told it will be with me at 9pm. 1030pm comes and I'm told it will be there at midnight. So for the second night in a row I'm sitting up with horrendous jet lag, waiting for my bag!

It finally arrived in the very early hours of Tuesday morning.

I only had three days with my Dad before we moved on to the next part of our trip and the whole time has been spent hanging around the house waiting for the bag. We had to cancel a day trip as it was too far away for us to get back in time if we were told the bag was on its way.

I complained to BA via Twitter and they have been worse than useless. Refused to even acknowledge my complaints that I don't have the bag despite it arriving with them over 32 hours ago and only 60 miles away, and also refusing to address the points that I've been lied to twice about when it will arrive.

They actually told me "it's not our fault, but the delivery companies".

Erm no! My contract is with them, not the delivery company. And they haven't even apologised!

The Twitter team were unhelpful, patronising and actually borderline rude! I asked how could escalate my complaint ask wasn't happy with their response. They simply said "you can't" and then stopped replying to my messages!

I was advised they would refund for essential purchases due to my delayed baggage, but that's not what I'm annoyed about, as explained, more the fati was constantly
Iced to about when my bag would be delivered, meaning I spent three days hanging about the house when we could have been out enjoying ourselves, the factor took 35 hours to get my bag to me after it arrived at SFO, and lastly the horrendous service and communication I received from BAduring the whole process.

I'm not a member of the frequent flyer scheme.

I fly back to the UK fro, SFO on Monday. Should I ask to speak to a manager at the customer service desk?

Thanks in advance,

Charlotte