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Old May 10, 2016 | 11:41 pm
  #1  
HKnovice99
 
Join Date: May 2016
Programs: BA Exec
Posts: 2
DUS Connection Questions

Hi

I'm a first time poster and fairly novice flyer, looking for help re an upcoming trip I booked directly with CX.

I am booked to fly HKG-LHR and then ALC-HKG via DUS.

The HKG-LHR part is straightforward.

CX called me yesterday to advise that the ALC-DUS flight, which is operated by Air Berlin, has changed its departure time meaning I now have only 1 hour 5 mins to connect in DUS. The next CX flight to HKG would be 48 hours later if we miss the connection.

I will be travelling with my wife and our 7 month old daughter. Will this be enough time to connect? Will our luggage be checked through directly from ALC to HKG? What are my rights in regard to re-routing or requesting a refund?

I asked CX these questions on the phone and was basically told I have no rights and Air Berlin will have to answer my questions and they will be responsible for getting us to HKG if the connection is missed.

Would welcome some answers to the above or any other general advice. Thanks in advance.
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