Originally Posted by
Ilseum
I thought that it is a Hilton wide policy and not a country specific one. The hotel has to:
- pay for the room at the other hotel
- pay for the drive there
- give the guests the points and miles for the room
- for diamond, give them $200
Of course, they will try to weasel themselves out of it and say the don't know of anything like that. Shoot an email to the gm of the first hotel and see what his solution is. If nothing comes back call the diamond desk.
FWIW, the HGI brand standard (as of 2012, anyway) called for a $100 payment, not $200, to Diamonds. See section 703.12 of
http://www.tnjgroup.com/Drawings/Hob...Aug%202012.pdf
In case anyone is wondering how to find such documents, see post 198 of
http://www.flyertalk.com/forum/hilto...l#post18931417 for instructions:
Basically, Google for "[brand]" plus "brand operating standards," "global franchise operating standards," or the like, and you'll find plenty of good info. It may not always be current, but odds are good you can find something from the very recent past.