Originally Posted by
j_the_p
I never considered that. However, what I was trying to say is that the current hotel that I'm staying at does treat me like this and I appreciate it. I always get a "Welcome back" greeting when I arrive. The signed card-stock on my desk in my room gets met with an eye-roll and gets thrown in the recycling .
I used to stay 2-3 days in a particular Holiday Inn Express 2-3 times per month (8-10 nights/month). Obviously I was recognized by the desk staff, and we had brief conversations at check in and check out. The hotel had a policy of mailing a handwritten "thank you" card to each guest's home (not sure if it was all guests or only those with status). I mentioned to one of the girls once that people who know me address me by my middle name, even though my ID and credit cards have my first and last name.
Shortly after that, the cards started coming with "Dear Allen" written in them, rather than "Dear James". On a subsequent visit I mentioned that it was a good thing that my wife was a good sport, since other wives might question a card written in female handwriting thanking me for spending the night with her.
After that, the cards said something to the effect of "Dear Allen, thank you for staying with us again." And down in the corner she would write "Hi Barb! =) Thanks for letting us borrow him again!"
That is the kind of personal service that keeps me coming back.