Originally Posted by
shza
Call the Gold line again. If the next agent tells you he/she can't upgrade you, then ask for a supervisor. The only explanation I can come up with is that this is an error/mistaken understanding on their end.
They capitulated but only after a lot of back and forth. Finally put me in MCS because of my Gold status but said it was only a one time deal
My main concern was 1 they said there wasn't an upgrade list so once I missed the upgrade window I was done and 2 they said all the complimentary seats were already used up which was just odd IMO given I could see 6 of 12 open
The elevate gold line reps did not know what I was referring to about the opt in option.