Originally Posted by kurto1

Hi all. Looking for a bit of advice. BA has rejecting my EU261 compensation claim following an cancelled flight. They cited 'Operational Issues' at the time (and the following day when checking in on the re-booked flight) and subsequently, in the response to the claim, “damage to aircraft not caused by us”.

I am not sure whether to pursue this or not – the cynic in me would think it is pretty convenient for them to have come up with an external factor in the interim, assuming such a reason is grounds for them avoiding liability (and not sure what the burden of proof is for them to prove “extraordinary circumstances” if I contest through MCOL). I have a pretty pragmatic attitude towards this – I do feel I am due something but I won’t proceed if I have no hope of getting anywhere.

The flight was from my country of residence and the cancellation was hours in advance such that I didn’t travel to airport or incur any extra costs, so there are no ‘Duty of Care’ costs involved.