Originally Posted by
alaroia
One of my neighbors works for United IT here in Houston. This is a known problem. I've had it since the early days as well. Once the boarding pass is in apple wallet it does not automatically update. The boarding pass in the app will also not automatically update when changes are made. You have to manually refresh the boarding pass in the app and it will then update the BP in the wallet and if you have notifications turned on, you will get a notification. All great, EXCEPT for the fact that YOU have to manually update the boarding pass. I fly American and Delta and their apps automatically sync BPs even those in apple wallet. I've gotten into the MO of checking the monitors as soon as I clear security to see which gate to head to.
While I agree that the wallet doesn't always update with new gate information it is completely false to say it will not automatically update and you have to always do it manually. My wallet boarding pass has updated automatically several times and each time it notifies me of the change. Then when I open the new boarding pass it has a circle around the new gate.
Does it always do it? Nope it sure doesn't so I always check either the terminal monitors or the flight status page. The flight status page hasn't let me down yet in hundreds of flights.
Even though it isn't perfect if there is one thing United does well... that is their mobile app. AA's mobile app is about as useless as the pre-merger "United app".