JPMND

- Name of the hotel: Novotel Hong Kong Citygate

- What is your Le Club status? Gold

- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes

- Which room did you book and which upgrade did you receive? Booked Superior Room, received Executive Premier Room.

- How are the rooms? Clean and well presented room.

- What was good and what was bad?

Good:
Helpful staff in the excellent Executive Lounge and one of the closest hotels to Hong Kong Airport

Bad:
Reception and restaurant staff could be more informed of their own product. We wanted to take advantage of a dinner promotion advertised in both the Citygate Mall and the hotel entrance itself to only be told by the staff that they had never heard of it and that it didnt exist. We had to drag them to the poster to which they then had to consult with a manager that what we were wanting was in fact available despite the T&Cs clearly visible



- Did you get club lounge access? How was the lounge? Upgraded to an Executive Premier Room with access to Club Lounge. Lounge was excellent with a wide range of food options and a good drink selection

- What about welcome drinks, welcome amenities or any other special perks? Welcome drink for 2, good for house wine, local bear, and soft drinks. Welcome card delivered to room shortly after arrival and fifteen percent discount voucher provided for restaurant and bar



- Value for $ or Vouchers? Would you return? GBP 110 per night for Superior Room excl. taxes. I would return only if I had an early flight out of HKG as the hotel is a bit of a trek on the MTR into town