FlyerTalk Forums - View Single Post - standardizing "thoughtfulness"
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Old May 9, 2016 | 6:20 pm
  #9  
diburning
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Wait until you have a complaint about anything. Airlines will throw miles your way and ignore the problem, and hotels will respond with a stupid generic "Your experience is important to us, I apologize for your negative experience, and will bring this up at our next staff meeting" response and then fix/address nothing. How's that for standardized "thoughfulness?"
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