One for the cabin crew if I may?

Is it a documented policy that the only passengers allowed upstairs on the 747-400 are those with seats on the UD?

I flew BA271 from LHR to LAS on Friday 6th and we were plagued with non-stop foot traffic from both the downstairs Club and WT+ cabins. It got so bad (loud, raucous laughter, general noise and disturbance, plus bad language) that I had to complain to the Senior Cabin Crew Member (as the CSM was on his break). The only way they could get passengers back into their seats in their respective cabins was to put the seatbelt sign on for a while. The crew on the UD were then given strict instructions to turn back interlopers and not allow them upstairs.

The crew in general seemed young and one of the two crew on the UD was working her very first Club cabin and had only been in the job for six weeks. As an example of her naivety I had to ring the call bell three times to get a bottle of water (as none were handed out after the meal service) and when I mentioned that I'd pressed the bell three times she commented that she'd heard the "boing" but didn't know what it was.

Equally, when the seatbelt sign came on earlier in the flight due to turbulence it took her a good 3 - 4 minutes before she checked whether people were in their seats and strapped in. All of this was fed back to the CSM on the plane at the time and to Customer Relations since then.

All in all not a good flight but after speaking to the SCCM it improved markedly. I have no doubt that over time the CC on my flight will become more astute and assertive but the whole experience left a bit of a bad taste in the mouth.