FlyerTalk Forums - View Single Post - Anyone Noticing a Decline in Customer Service at SPG Entities?
Old May 9, 2016 | 12:01 pm
  #30  
Flews
15 Years on Site
 
Join Date: Mar 2007
Posts: 3,990
Deterioration of Service?

Not really. Unless you count zero response to multiple emails sent to Platinum Concierge about a reservation they screwed up; no response to a lengthy letter sent to the General Manager of the Toronto Sheraton Centre about how they ruined our honeymoon; the lack of response from management after being rescued by fire department from being stuck in the elevator for half an hour at the Sheraton Old Town Alexandria; or having my Lifetime Platinum status erased from my online profile, now restored after I complained, with no apology or explanation.

I am finding, however, my stays are Marriott are less uneventful...

Cheers,
Flews is offline