Originally Posted by
KENNECTED
No.
Sounds like these are not standard CS issues. I do not believe Customer Service issues are related to the Merger since the physical merger is years away.
Timeline to merging MAR and SPG is less relevant here. Certainly front line hotel staff are likely to be minimally impacted. However, the OP mentioned issues with the Platinum Concierge (i.e., customer service). This is certainly a department that will be looked at to rationalize synergy creation in the merger, those employees know it, and they're not wrong to be concerned, even this "early" in the merger timeline.
Now, how those employees choose to react to it is an entirely different matter...