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Thread: Email survey on Airpoints Programme
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Old May 8, 2016 | 5:18 pm
  #23  
sbiddle
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10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,100
The survey was incredibly poor. I didn't see any point in saying this because it clearly not going to be passed on to Air NZ.

It was structured in a way that will give the client the results they're looking for. It was not a survey structured to actually gain in-depth views of customers.
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