Originally Posted by
danielchee
The rides were in NJ. I had a 5.0 before these 3 rides. Requested a driver rating from Uber and it shows less than 5.0, so I requested Uber to let me know what I did wrong. They told me I got low rating for being rude to the driver. How can I be rude when I was busy replying to emails throughout the trip? The phone was on silence, so there was no noise. Am I required now to entertain the driver? My routine has not changed in the last 3-4 years of riding Uber and the bad rating kicks in right after the lawsuit settlement.
Ah... New Jersey. I hope you adjusted your driver ratings as appropriate.
Originally Posted by
davie355
Is your situation a hypothetical? Where's the evidence that pax ratings matter?
If a driver cancels on you the app finds you a different one IME, you're not wasting any time. The new driver may be even closer to you than the old driver.
If you can't get rides and you attribute that to your rating, create a new account. Everyone starts with 5 stars.
Or a driver may not be available within 10-15 minutes of you... or already heading away from you on the freeway...
Ask any "experienced" Uber driver about pax ratings and acceptance rates... to earn bonuses, drivers can't outright reject requests and disqualify themselves from the bonus. Instead, they accept them (to keep up the acceptance rate) then cancel (no hit on acceptance rate). Couple that with many drivers saying they won't pick up under a certain rating (4.0 or 4.5 seem to be a popular threshold), and you start seeing the results. My ratings apparently haven't been a problem, but a couple of times, I've been on the wrong side of a surge area, so drivers have canceled on me (after accepting) in hopes of getting a surged fare instead.