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Thread: Anyone Noticing a Decline in Customer Service at SPG Entities?
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Old May 7, 2016 | 9:11 am
  #19  
CIT85
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Join Date: Jun 2007
Location: JAX
Programs: UA Gold MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,820
Originally Posted by CPRich
MLOS is a pretty standard reality in the hotel business. If you think it's lunacy, we can disagree.

I can't even fathom spending 90 minutes on one phone call to book one hotel stay. How many times can the "I need a room", "there isn't one", "but I need one", "but there isn't one" permutations be repeated?
What does Platinum Guarantee mean? Unless hotel has declared special event, then "there isn't a room" is not the answer.
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