Originally Posted by
spainflyer
Resurrecting this thread because I am in the same position. Need to cancel a basic ticket purchased with Iberia Avios on American Airlines flight. Iberia saying "no refund of Avios for cancelation of ticket" and "no supervisor available to talk to you."
Am I getting stiffed or is this policy?
Thanks
Policy.
Us IB+ regulars always say in different threads "don't book partner airlines via IB+ because the tickets are completely non-refundable, move your Avios to BAEC and book there".
Recently some US-based FTers have started ignoring that advice to save some Avios, now that BAEC has the 7,500 Avios minimum for US flights.
I don't know who is pitching the IB+ route for booking AA award flights (it's not something that is particularly intuitive), but it's pretty irresponsible to not highlight over and over that IB+ awards (except on IB flights) are non-refundable.
Sorry you found out the hard way.