Originally Posted by hopegrad

Hi Everyone:

Not here to bellyache. Trying to get some perspective. By way of background, I'm a lifetime Plat with 75+ stays per year over the past decade. I'm noticing a consistent decline in customer service since the merger announcement. As an example, I just spent nearly 1.5 hours on the phone with Plat Concierge and ultimately had to book a 6 night stay in Seattle next week even though the stay is for one night. Have to admit this is a first. Last week I couldn't get a room in downtown Phoenix even at rack. The week prior in Portland the reservation was fouled up. Prior week in Seattle I couldn't get early check-in (at 1pm) even though the MOD promised it was occurring during my drive in from SEATAC. I have other observations too from two properties in DC and another in Jersey City. I'm surprised but if these experiences are an indication of what's ahead I see this merger having more in common with Continental/United than with a successful endeavor. Please prove me wrong but I see lots of storm clouds on the horizon. I hope the teams at Marriott and SPG are paying close attention.

Ugh,

Tom