She needs to make a call.
When AA did the adjustment, she was credited for an additional 500 EQMs for 10 of her 11 trips, however only credited for 3 of the 11 in the "EQMs needed to earn 500-mile upgrades".
Additionally, she was not given the 4 stickers for tipping 10000 miles by February 29th (which she would have earned if AA had been applying correctly from the start of the year).
Oy Vey