Originally Posted by
SuperG1955
Put the request in writing. Use the link on the web site - click on Comment/Complaint at the top right of the home page.
This is good advice, but steel yourself for more frustration. Last year, an AF-flown transatlantic segment on an 006 ticket did not post for wife and me. (Separate PNR's). Wife got her missing miles through the online form. I got a reply that partner flights take 60 days to post. So I dutifullied waited two months, resubmitted the form with a scan of my AF boarding pass, and got the miles.