The rides were in NJ. I had a 5.0 before these 3 rides. Requested a driver rating from Uber and it shows less than 5.0, so I requested Uber to let me know what I did wrong. They told me I got low rating for being rude to the driver. How can I be rude when I was busy replying to emails throughout the trip? The phone was on silence, so there was no noise. Am I required now to entertain the driver? My routine has not changed in the last 3-4 years of riding Uber and the bad rating kicks in right after the lawsuit settlement.