I get what everyone else is saying, but I'm with you here. Yes, we are all human and emergencies happen, and I've covered many people to make sure they could attend to something important. That said, I would never make a scheduled client wait so that I could take a lunch break, and I'd consider it darn near job ending if one of my people did it. In my mind, you meet your obligations to your customers/clients first. I think there a probably a lot of us who work more than 8 hour days and when the situation requires don't take any breaks. When I was still in practice, lunch was nearly unheard of, because clients always come first. I think the union mentality has a lot to do with these breaks and time outs.