Originally Posted by
Christefan
Nice try defending the company.....not a single person was out at the plane since I got to the airport at 5:30am. Why go thru the trouble of checking in 2/3 of the passengers for the flight only to have to return the bags 30min later...... When I finally left o/b LH at 8:30 to FRA there were still about 10 passengers in line trying to get rebooked....two hours after they posted the delay......
Why should anybody be at the plane by 8:30 (time you left) when they have been waiting for spare parts or even a mechanic which would arrive hours later? Most probably they noted the defect the night before during the flight/landing or taxing - not just in the morning. (assuming Oliver's theory is correct).
There is no use in having air crew sitting in a broken plane for hours timing down their service time. Much better use have them sit in the hotel or crew area until they get a proper estimated departure time.
Anyway, 3 hours to get rebooked is nothing new. Hurts if you are in line waiting but that's when a status level and cell phone comes in handy
