Originally Posted by
Christefan
When I finally left o/b LH at 8:30 to FRA there were still about 10 passengers in line trying to get rebooked....two hours after they posted the delay......
THIS is the critical point to me: Time of reaction after an event (whatever it is).
I experienced the same last year in December in CGN, with 1 ground staff trying to assist 100 passengers. He started to work 90 minutes after the original flight was cancelled. (At that time I was SEN, and I had to wait in the same line).
FRA and MUC are well equipped, but all other German airports are a desert in terms of assisting passengers on ground.