Been monitoring reviews on this property on tripadvisor and it seems its not improving at all.
I have a big family event coming end of this year and was planning on booking the 2BR Villa for two nights. I'm seriously contemplating if I should drop the thought of staying here.
Starflyergold to mirror your experience here is one of the more recent reviews:\
Hotel check-in is at 3pm, we arrived slightly early and was told no rooms are ready, so we were directed to enjoy our welcome drinks at the Le Bar. At 4.15pm, when we checked at the check-in counter again, we were informed that we have to wait for another 1 to 2 hours as all the rooms are being cleaned. The hotel was filled with at least another 10-20 guests in the same plight as us waiting for their rooms in the humidity at either Le Bar, hotel lobby (both non-airconditioned) or at the swimming pool.
In the end, we requested for a full refund which the check-in staff told us their finance have been informed and will process.
Per hotel staff's advice, we arrived sharply at 3 pm , the check-in time. Sofitel said we would not be able to check in the room since "it was full booking yesterday ; they couldn't finish room clean-up".
We wait until 7:30pm...room still not available. 4 hours waiting without fixing the issues that make me wonder what happen to this company who charged us 650SGD a night.
We finally decided to cancel and go home . Terrible
These two reviews were both in the past week.