Christefan

At 6am we were informed by SN that our 6:55am departure flight would be delayed by 5 hours due to technical reasons. Since I arrived at the airport at 5:30am the plane was sitting untouched in clear view of the terminal where it had arrived the night before at 11pm. Throughout the next couple of hours nobody came near the plane to work on it in any way. My instinct tells me that the true reason was crew availability and not technical, but nobody from LH Group would comment. The crew was nowhere to be found during the entire time. Shouldn't they have known and proactively addressed rebooking customers knowing that they only had one ticket agent on staff to deal with 50 transit passengers? What should we expect from airlines and specifically from LH Group airlines? You get what you pay for......