Join Date: Mar 2012
Location: Fort Lauderdale
Programs: UA: 1K 1.5MM, DL: LTDM 3.5MM, JB: Mosaic4, LH: exSEN 1MM, Bonvoy LT Titanium Elite, Hertz PresC
Posts: 266
Brussels call center agent refused to rebook UA ticket after delay
My flight from HAJ-BRU was delayed by 5 hours today (crew rest/tech) which would have misconnected me onto UA. All 50 pax had to line up for ONE ticket agent to handle the rebooking as LH no longer handles their own sub in HAJ. When I called SN res, I was told by the agent that he could not rebook me because I had a UA ticket which is completely untrue as the operating airline causing the delay/cxx is responsible for the rebooking. Having waited in line would have made me miss all alternative departures to reach they USA today. Fortuneately, UA did help me after SN finally unchecked me from the original flight. This is Lufthansa Group at its finest!!!