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Thread: Air rage more likely when there are multiple cabins [PNAS paper]
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Old May 4, 2016 | 12:02 pm
  #11  
Tchiowa
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Originally Posted by cbn42
There is also the cynical theory that if there is a premium cabin, the airline is likely to intentionally make economy less pleasant in an effort to encourage people to pay for upgrades.
Originally Posted by Annalisa12
Agree.
I'm not a big believer in conspiracy theories. I don't think they intentionally make the seats less pleasant to encourage people to buy upgrades. Particularly since the premium cabins are usually full. So it wouldn't make sense to try to get people to buy upgrades if none are available.

It's simply a matter of responding to customer demand. Some customers (most?) prefer low cost to comfort so squeezing in a couple more rows of seat and dropping the price $5 meets the needs of most customers. We vote with our wallets on what level of service we're willing to pay for.
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