Originally Posted by
JBord
But what I find most interesting in this thread is all the indignation. All the same folks who use terms like "kettle" and "lounge dragon". And I'd bet a dollar there are people here who have used the former in public at a gate.
Well it's pretty appalling that a UA employee would use the term in front of customers. It's one thing to privately trash your customers, it's another thing entirely to let them know you consider them an inferior annoyance.
That said, I would not have taken the comment as a personal insult and would not bother complaining to UA about it.