Originally Posted by
serfty
Of course, that is if you can get past the staff.
I saw a report yesterday of a BAEC Gold (Emerald) being denied access at TBIT due to being on a 'domestic' ("solely on North American") flight.
There really should be a kiosk computer that handles this. Something very simple:
Access based on OW status:
OW status via AA or not?
If AA, qualifying flight or not?
If qualifying flight: DING, welcome!
If not: go away
Else: DING DING DING, welcome!
Access based on ticket departing LAX:
F class on OW carrier other than AA: ding ding ding, welcome!
F class on AA:
If three cabin, ding ding ding, welcome!
Now that I think of it, AA only sells 3 cabin F fares on JFK and MIA transcons from LAX or international.
Access based on ticket from elsewhere on the itinerary:
Check for Intl F and qualifying time windows, if so, DING DING DING, welcome!
The best thing about a kiosk is that it's consistent. That and to provide a human who knows how to properly read the rules to be there in case the kiosk's programmers screwed up.
The #1 annoyance I hate the most when traveling is dealing with inconsistencies amongst staff members.