FlyerTalk Forums - View Single Post - Deceptive Practices? Hilton Price Match Guarantee Denied Due to Hidden Rate
Old May 4, 2016 | 6:18 am
  #41  
jeffandnicole
 
Join Date: Feb 2014
Posts: 921
Originally Posted by robertbrowncbeath
Exactly and what is going on with www.yeego.com. Whereas before this site was always accepted now it is claimed it is a wholesaler. How can it be a wholesaler if the site gives instant confirmation and all rates are viewable by the public and bookable.

I have lost confidence in the integrity of the programme - who exactly defines what is a wholesaler. It seems nowadays any reason can be used to deny a VALID claim. Very disappointed. It seems not even Diamond members are valued anymore.
Um, yeah...when a Diamond member is using a 3rd party site to book a room rather than Hilton's own website, they're not going to value you as much.

That's pretty much true with any benefit program. If you book on Hilton.com and pay $200 for a room, Hilton gets the $200. If you book on another website, Hilton may get $160 and the 3rd party site gets $40. If I was Hilton, I would of course value the guy that booked direct over someone who booked 3rd party.
jeffandnicole is offline