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Old May 2, 2016, 6:23 pm
  #3  
CO FF
 
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
In a limited sample size (out on 954, back on 955), it's obvious that the newbies who made up the vast majority of these crews need more seasoning. On my outbound, the purser (his name starts with an A) was top notch, and there was a veteran FA in the BF galley who knew her stuff; the rest of them were slow, awkward, unaware of processes & protocols, and generally incapable of reacting (they had to stop & process every question or request before knowing how/what to respond).

The inbound was worse: the purser was loud, abrupt, and bordered on rude -- and his comments in the BF galley (including about pax) were made so loudly that they might as well have been on the PA. The FAs didn't coordinate service (left aisle/right aisle), so my wife and I (in a D/E pair) ended up eating 5-10 minutes apart, which is rather awkward. The FA on "my" aisle had also worked our outbound on 954 (but in Y), and it was clear that he took to heart that his primary function was service: he didn't know anything about the wine choices (couldn't pronounce Pouilly-Fume -- and yes, I realize that I didn't accent the e, but my keyboard is limited), spread misinformation (meal choice, he said, was "guaranteed" to GS & 1K, but after 1K no other status mattered -- that was the explanation for why I got my entrée, and Mrs CO FF (a mere PLT) didn't, until I asked him to double-check, and then suddenly she got her choice). The worst part was being woken 2x during the flight by the sound of FA conversation from the jumpseat area -- they didn't even take it in to the galley proper & close the curtains...

Compared to the service on 90/91 and 84/85, it's clear that these crews have a way to go.
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