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Old May 2, 16, 3:47 pm
  #2  
pkimball
 
Join Date: Apr 2007
Posts: 161
Following up on this for the group's future reference. To use Choice Privileges points to book a Preferred Hotel & Resort, call 888-770-6800, select option 2 instead of option 1 (that was the missing link in my post above, it's not intuitive), and then ask for the Resolution Desk. There are some really, really talented people at the Resolution Desk--my sense is that these folks are the supervisors of the entire customer service operation. And for the most part, they have this stuff down cold. If you don't get the help you need the first time, call back. The hold times are painful--in more than 10 calls, I never had less than a 10 minute wait time--but that's the way to do it.
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