Yes I am sure they read all the details. They meant to just use the comment portion of the website. You need to calm down. Your anger/frustration is clearly coming through here and that attitude will definitely rub people the wrong way who are the only ones who will be able to help you (Delta employees).
Funny, one person said to be brief and stick to the point, and then you say my anger comes through when I am making comments short. If I was that angry, I won't be here... This type of mentality is the exact enabling thing for Delta to not bother fixing system.
Originally Posted by
landeej
Why not create a new account at any of the free providers out there (gmail.com/outlook.com/etc) for the purposes of filing this claim, and adding your normal email address as part of the comment submittal?
So, I am supposed to create fake email accounts and setup my computers, phones, and devices to check it, all because Delta cannot get a such a basic thing to work? Why should I go through that and why should Google/Microsoft get to deal with an extra unused aliases? I am not letting DL blame the victim or blame others for their own problems.
Originally Posted by
SJC ORD LDR
Who was the GA at SJC that made you check your bag? I've never had an issue with the GAs at my home airport.
Good luck getting your bag fixed. My experience with DL baggage damage isn't good. I'm glad I have a Briggs and Riley though and their no questions asked guaranteed has been great.
Thanks! Delta is horrible at baggage damages - I definitely learned this. GA was Eddie! Their station manager Frank is nicer but actionless - all talk no action. I have been a loyal DL pax with the exception of a couple of years when one of my employers was solely on UA.
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I have my ways to get even. I diverted a high revenue flight to a DL competitor - the profit lost is easily many multiples of the bag cost. I spoke about my experience at a couple of weekend events and educated people about Delta's use of E175 B717 and similar small aircraft and the realism of my issues. DL is trying to grow their coverage on the west coast and my story already scared quite a few to not want to try DL - carrying electronics is very common for silicon valley business people when traveling. When DL flies smaller planes and gets nasty with carry-on bags, they won't have a lot of chance of growing in Northern California.