Originally Posted by
Widgets
Since January 9, the DOT has required Airlines to cover wheels, zippers, handles, etc. Also, Airlines could never deny a claim even if it would eventually be denied. Baggage service agents are briefed on these items monthly: we cover wheels, and NEVER refuse to create a file.
Try threatening a DOT complaint since DL was apparently defying a direct DOT policy clarification.
In your message, let Delta know why you're considering a DOT complaint. Be brief and leave out emotion and unrealistic demands.
First OP, do continue the claim with Delta however stressful that may be.
Second, don't threaten a DOT complaint simply file one. Having a government agency on your side is an amazing change. Complaint form can be found
here.