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Old Apr 29, 2016 | 7:46 pm
  #25  
s0ssos
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Originally Posted by gfunkdave
Otherwise, all mainline Marriott, Hilton, Sheraton, W, Westin, etc properties are all pretty interchangeable to me.

And TOTALLY agree with the above sentiment that it's the service that makes a high end hotel.
Is it because mainline chains have rules and guidelines? I don't mean it facetiously, because Four Seasons and Aman are still chains.

I agree with the service, but I think that is because the hard-product at most high-end places is up to snuff, while the soft product isn't (I don't know why we don't use that term also in hotels, as compared to flights)
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