Originally Posted by
Proudelitist
...I have been surprised by some chains. Hyatt in particular. I once stayed in a high end Hyatt in Denver. The toilet paper was 1 ply, my lamp was broken and the tub wasn't draining properly. That room was 243 dollars a night. Meanwhile, over in Oklahoma City I stayed at one of their lower end properties, a Hyatt Place. Everything was perfect, clean and well equipped. That room was 110 a night.
Similar to my experience with Hilton HHonors properties. Downtown Hilton hotels, often catering to the convention trade, often have tiny rooms, and you get nickel-and-dimed for everything. Given the choice between most (not all, but most) Hiltons and a Hilton Garden Inn, I will take the latter everytime (and will take a Hampton Inn and Suites almost every time) over the Hilton. Those properties normally have free coffee (not $11/pot room service), free parking, free internet, and free breakfast (for Golds/Diamonds, anyway, at the HGIs).