Originally Posted by
ACYYZ/SD
Or you simply continue to do what I and my colleagues have done for years. Accommodate. My basic mantra for any dissatisfied, distressed, or inconvenienced Customer remains -- "allow us the opportunity to rectify the situation". Seems to have worked reasonably well thus far.
So when I think of Tango passengers who can't select seats together at check-in, I assume they're all being dumped in preferred seats, around people with status or who have paid to sit there.
I have no issue swapping like for like (i.e. row 13 aisle for row 14 aisle), or in J, anything if you ask nicely.
But do you expect customers to swap window/aisle for middle? Or preferred to non-preferred? Or are you usually able to resolve these situations without "downgrading" a passenger to a worse seat?