Originally Posted by
ACYYZ/SD
Or you simply continue to do what I and my colleagues have done for years. Accommodate. My basic mantra for any dissatisfied, distressed, or inconvenienced Customer remains -- "allow us the opportunity to rectify the situation". Seems to have worked reasonably well thus far.
Interesting point. I was contemplating this issue on my drive this morning, and wondered if after all these years of experience the airlines have settled on the current approach as being the best one, when all things are considered. I have to say that in all my travels I have only occasionally seen cases where people needed to be reseated to accommodate kids, and the FAs have always been able to work it out without too much fuss. Admittedly this is not a perfect situation, but possibly the most workable one when considering AC's motivation to retain seat selection fees.