I have been very loyal to Delta and am generally happy until last incident. I have had it with the call center people. Anyone here or any DL lurkers here can point me to an escalation path to resolve my issue? I tried all the traditional escalation paths but no luck. Issues:

1) Flew out of SJC with a normal carry-on that I have flown on endless of DL flights. GA insisted the bag is too big but I told him it will easily fit on the Embraer 175 but he doesn't care and force checked my carry-on (or deny my boarding)

2) Arrived in SEA and try to get the bag out but can't, because SJC GA checked it through DTW. SEA agents were very nice and tried very hard to get it out but no luck

3) Arrived at DTW to retrieve the bag - you guess it, the bag was severely damaged. Bottom carriage cracked, miss a wheel and it had road/cement debris on it. Called in and CSR asked me to start the claim, so I went to DTW baggage service.

4) DTW baggage refuse to start a claim, saying DL does not cover luggage damage. I read through the CoC with them then they backdown, said baggage is covered but wheels are not covered. I then read through the baggage claim fine print with them, which does not exclude wheels. After 2.5-3 hours of wheeling and dealing, they finally started the claim.

5) Got home after my trip and try to follow up and was told claim never started, just a reference number for the incident. I asked how to start the claim, they said "READ THE PAPER YOU'VE GIVEN" but did and it suggested the process already started.

6) 16 phone calls to baggage dept (many other calls to other dept) and told me to goto delta.com/bagclaim which is different than what's the paperwork given to me. Went to that site and use the reference number to start the claim but the stupid system doesn't like my email address, there is an email format verifier on the webform and it has a bug. It doesn't like the same email used my SkyMiles account.

7) Call back and try to explain that system doesn't like my valid email and baggage dept front line CSRs doesn't believe it. Asked them to walk through the form with me, they refused. They said if I can't submit the web claim form, then I can't find a claim.

I think they did this on purpose! Just series of ro.......s to prevent you from making a proper claim.

DOES DELTA HAVE ANYONE WITH COMMON SENSE LEFT? WHAT ABOUT A LITTLE, JUST A LITTLE CARE?!

@Delta twitter is not useful either, just a lot of back and forth of worthless information trying to make it less bad for Delta.