Originally Posted by
DCEsquire
Curious if this "policy" is described on UA's webiste anywhere. I'm guessing it's probably not made too explicit.
It's a Star Alliance policy:
http://rg.starallianceemployees.com/...-handling.html
Rebooking
The policies apply in all irregularity situations.
When a customer’s travel plan is disrupted due to a flight irregularity and rebooking is required, the following procedures apply to all Star Alliance member carriers. Alternative transportation may apply when no flights are available on the same day or protection is not acceptable to the customer.
The policies apply to all customers with confirmed reservations and those who have been accepted on the flight.
Rebooking will be done wherever an irregularity takes place; everything else is an exceptional case.
If no common reservations system exists, make same-day rebooking on another airline by phone in order to avoid the risk that bookings may be rejected later.
...
Carrier Order
Rebook in the following carrier order, depending on frequency of flights and the customer’s best interest:
- Own airline
- Star Alliance member airline
- Non-Star Alliance member airline (OAL)