Originally Posted by
CanuckFan
When I phoned in to cancel my 1st card (1 year ago), a letter was sent to me stating the account was closed. It still shows up on my online account though along with my 2nd card. And if you look in the security section, it says that old accounts can be accessed online for up to 7 years after closing, to retrieve statements. Although I am quite sure that I read somewhere else on their website that you can only get statements for previous 13 months.
I don't know about your second question.
Yes,I find this rather annoying....makes me think that the accounts haven't really been closed !
However,when I phone and use the automated phone service...I do get a message to confirm that the account I entered is closed.