Originally Posted by
uktraveller212
Curious to know if anyone has used or tried to use this new benefit and how easy it was?
Although they book into revenue fares, I wonder if in practice it is really as simple as there being revenue space available and securing the upgrade instantly, or if theres another quota for this.
I thought I read somewhere they pretty specifically laid it out as "A fare" availability. I haven't done it yet though.
I find it interesting it says in my account you must redeem these incremental benefits through the CX website only? You have those links you can click on, does that mean lounge passes / award upgrades / etc. is not bookable via the phone?
Given how bad CX's IT can be, what happens if it doesn't work? Does that mean MPC or reservations can't help us?