Originally Posted by Widgets

2-minute video gives all the info needed:

http://player.piksel.com/player.php?video_uuid=k7cma34h
(I don't know how to embed the video in this post.)

Cool idea? Most Delta stations are already using RFID technology.

Edit: Delta obviously doesn't have 0% mishandling, but I've seen a marked improvement working at the Baggage Service Office over the last few years (from several claims every shift to maybe one or two). Shifts when many claims are taken have many bags consistently mishandled at the same point. For example, all oversized luggage transferring in ATL may have failed to transfer, suggesting a common choke point with ATL's oversize sortation system. Overall, baggage handling has been improving statistically over time. I don't have to tell customers "There's no reason your bag shouldn't have made it" as often. It's usually something like "you had a 20 minute connection. I'm sorry your flight was delayed arriving, but I'm happy you got here on-time. I know exactly where your bag is, and it will be on the next flight."