Their website is now officially garbage, and I just begrudgingly gave my business to AA instead. Tried to book a flight. Got an error message saying that "Reservations is currently undergoing maintenance." Called to try to book. Agent said that billing is separate and that she did not have the ability to waive the phone booking fee. (liar!)

So, I booked on AA instead. It's been a while since I've encountered such atrocious customer service from any airline.