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Thread: TK says seats blocked, website says otherwise
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Old Apr 27, 2016 | 8:20 pm
  #2  
doug_999
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15 Years on Site
 
Join Date: Mar 2008
Programs: UA 1K
Posts: 281
Interesting
Called back to book the Mother in-law's seat and the guy
1. Instantly looked up her reservation based on the UA ticket# (previous person took 5 minutes)
2. Said row 11 was wide open and put her there
3. Put her in 42G

Was so shocked, I forgot to inquire about changing the rest of family. So I called back and...
Got ANOTHER person who said that while she could put us there, we were subject to being moved if a passenger with a bassinet needed the seat (understood).

Anyway, very inconsistent experiences.
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