Originally Posted by
erik123
They have a duty of care. They should have tried to rebook you. But since they didn't they should reimburse your expenses. Send them the bills. If they don't pay complain to the DOT.
Rubbish. JFK is in the US, not the EU and EY is not an EU carrier. "Duty of care" is a legal concept under EC 261/2004, not DOT rules or any other US law.
No US law requires EY to cover ang2383's costs and a DOT complaint will do nothing.
ang2383 has not even explained what he is out and thus what compensation he even would want. With that, he might start with a request to EY.
But, the smart move would be to make a claim on his travel interruption insurance if he has direct out-of-pocket expenses not covered by EY.
As to the connection, EY will, of course rebook ang2383.