I am a die hard PL user. I also call ahead and request the NS room. When traveling with family, I call ahead and request the 2DB & NS option. I have always been accomodated.
Only once I felt that the room was sub standard. I requested a change ( nicely) and got it.
Let us face reality people. The hotel is under no obligation to give the PL customer their concierge floor!
Secondly, I do agree with the one of the previous poster's information. The average PL user is not loyal to a specific brand. On the other hand a savvy PL user ( a lot of them on this board ) gets a little ticked off when he/she does not win at the PL game!
[This message has been edited by MSP2000 (edited 09-10-2003).]